Security of Your Transactions and privacy of your personal information

K9 Excel have policies and procedures in place to ensure that information you share with us is handled in a safe, secure and responsible manner. We use encryption and other types of technology to protect and safeguard your personal information and transactions. This means that your credit card information goes through the internet using a code, and we are the only ones to possess the key to translate this code. None of your personal information will be divulgate to a third party.

Prices:

Prices, inventory and availability of all products are subject to change without notice. We reserve the right to limit or turn down sales.

Damaged goods:

Please inspect your package carefully upon receipt. Damaged deliveries should be refused and left with the carrier because damages occurring during the transit are the responsibility of the company making the delivery. If the condition of the package is questionable, ensure that the delivery person takes note of it before you sigh the receipt voucher. If you do not do this, establishing claims could be made very difficult or even impossible. Please, notify us immediately if you receive a damaged package.

Defective products:

Products must be inspected and tested upon receipt. If a product is found to be defective upon delivery or within the return period, it can be returned to our offices for replacement or a refund. After the return period, the product becomes the responsibility of the manufacturer according to the terms of the warranty. Keep your original bill as proof of purchase.

Note: For CanisWear products, please, previously call our office and we will instruct you on how to proceed.

Returns:

The return period is 30 days following shipping date. Articles returned for a credit must not be open and must be in a suitable state for resale, with all components intact. It is the responsibility of the customer to ensure the article is well and securely packed so as to avoid damage during shipping. Postage and shipping costs for returns are the responsibility of the customer.

Note: For CanisWear products, please send returned articles to:

CanisWear Products
5886 Chabot St.
Montreal, QC H2G 2S7

Toys:

There is no such thing as an indestructible toy. We cannot, therefore, guarantee their durability. If a toy needs to be returned, please contact our customer services to get authorization from one of our agents. The customer service agent will explain how to proceed to return the toy.

We do not accept COD charges:

Your shipping cost will be reimbursed should a product be found defective or not as ordered. Please include your client number, invoice number, name and address, daytime phone number, and the reason for returning the product.

Unavailable products:

If the goods you have ordered are not available, we will communicate with you.

Shipping:

We are not responsible for orders delivered late by Canada Post. When an order is considered lost by Canada Post, according to their terms, we will either reimburse or replace the items.

Free shipping in Canada:

K9 Excel is proud to offer Free Canada Value Ground shipping on all orders of $60 or more (amount of order before taxes), to all Canadian locations except Nunavut, Northwest Territories and Yukon. Shipping rates for Express or Priority shipping options remain the same.

Shipping costs:

Shipping costs are determined according to weight, volume, distance, and chosen means of delivery. All packages are shipped via Canada Post. The type of shipping must be specified when you order.